Things have changed quite a bit since we began EZR Management several years ago. Of course, some essential elements of property management and good business will always be the same. However, the ways in which we communicate with each other in our daily lives are changing as technology advances and makes us more connected than ever.
That’s why we recently launched a new web portal that enables our homeowners’ association clients to easily access all the information they need right when they need it, and more efficiently communicate with us, their property manager.
This web tool is called Caliber, and in just a few weeks of introducing it, we are encouraged to see the ways in which Caliber is helping us help our clients.
What Caliber Can Do For EZR Management Clients
Here are few of the key things that Caliber can do for our HOAs:
- Update your homeowner information
- View the status of your account
- Pay HOA dues
- Check on compliance violations
- Put in maintenance requests
- Access homeowners’ association documents
One of the best aspects of our hardworking HOA board members is that they don’t have to wait until the end of the month to review status. All the relevant information about your HOA is available to them when they need it.
Where do I log in?
You can access the site by clicking here and logging in with the information that should have been provided to you individually in a mailed letter. If you haven’t received a log-in, please contact EZR’s Accounts Receivable at 901-507-3040.
How do I set up my account?
When you are logging into the web portal for the first time, you will need to select the “Register for a login” link. Within the next screen, you must enter your account number and email address of your choice. The provided email address will be linked to your login record.
Is Caliber a secure site?
Yes! We specifically chose an online tool that has the leading technology not only in property management but in website security and privacy, as well.
Will my HOA still receive our usual communications from EZR Management?
Yep! Caliber is a tool that makes it easier for our HOA clients to access information as needed, but we will still provide the same service you’ve come to expect from us, including community news sent by EZR Management and/or your association’s Board of Directors.
How do I pay my HOA dues with Caliber?
Once you have set up your account and logged in, there is an option on the homepage to “Pay Your Account.”
Can I keep paying my HOA dues the old way?
For the time being, we will accept payment in other forms to support this transition. However, it is important that all our HOA clients move to paying their dues online in order to keep records in Caliber accurate.
If you have any questions or concerns about using Caliber, please let us know—we want this transition to be as easy as possible for everyone.
How do I submit a maintenance request?
Once you have set up your account and logged in, there is an option on the homepage called “Maintenance.”
If your question wasn’t answered above, please feel free to reach out to us. We hope you are as excited as we are about the possibilities of using Caliber to manage your HOA!
About Ryan Edwards
Ryan Edwards is the owner and property manager for EZR Management. He founded the company in 2006, building on his years of experience managing and renting properties.